OTLOB DA3M
An Arabic-first IT operations platform

Your organization’s IT operations, organized in one place

Support tickets, asset and custody records, maintenance, spare parts and operational reporting in one workspace that helps your team see what is open, who owns it, and what has been completed.

Tickets, assets and maintenanceRoles and permissionsOperational reporting

A clear request for every issue

A record linking device and owner

Work documented with parts and cost

Decisions based on reporting

Platform capabilities

All IT operations in one connected context

From the request to the device, maintenance and reporting. Each process does not start from an isolated page without context; it stays connected to what came before.

All features

IT ticketing

Receive support requests, set priority, assign an owner, and follow each request through to closure.

  • Link a ticket to the requester, asset and requested service.
  • Track ticket status and response and resolution dates.
  • Public and internal comments with a ticket event history.
How it works

A clear path from report to closure

Five stages preserve the request context and give management a reviewable view.

  1. 01

    Submit the request

    Type and priority are recorded.

  2. 02

    Assign

    The responsible technician is set.

  3. 03

    Resolve

    Status and notes are tracked.

  4. 04

    Document

    Parts and cost are recorded.

  5. 05

    Review

    Reports and trends are reviewed.

Sectors

Built for a range of institutional environments

Each sector has its own context, but the shared need is the same: clear requests, reliable records and traceable ownership. The About page explains how that applies in each environment.

Sector overview

Education

Clearer support for devices, classrooms and labs so the IT team can focus on education.

Healthcare

Organized technical requests across departments, with a clear record of devices and completed work.

Multi-branch

One way to log and track requests across sites, with clear permissions.

Factories and industrial organizations

Administrative and service organizations

Platform experiences

Three connected experiences in one platform

Choose the role you want to understand. Access to the dashboard or employee portal uses your organization account; we do not present customer or sample data as real.

Actual access requires an organization account. We do not publish demo credentials on the public site.

Role

Organization administrator

  • Configure users, roles and permissions.
  • Manage assets, custody and organization settings.
  • Review open work and available reports.
Why OTLOB DA3M

A platform that understands operational work, not just a UI

The platform is built around the IT team’s daily questions: what is open, who owns it, what is this device’s history, and what have we spent maintaining it?

Clear ownership

Every request has an owner, status and reviewable record.

Connected context

Request, asset, maintenance and part in one path.

Stated boundaries

We state what the platform does not do instead of inflating expectations.

Read about the platform and principlesTalk to the team

A Global IT Solutions product

Operational experience before software

OTLOB DA3M is a product of Global IT Solutions. It was designed around a practical need in IT operations management and can organize internal work or sit alongside external support arrangements within an agreed scope.

Implementation starts from how the organization works, not a rigid template.

Operational coverage for requests, assets and maintenance.

External support services can be used when needed.

Pricing and plans

Clear plans that grow with your organization

Choose the plan that fits your device count, users and required features. Prices are shown from the public plan catalogue and exclude VAT.

Start

50

L.E. / month

  • Up to 5 devices
  • Up to 1 users
  • Reports and KPIs
  • Maintenance management
  • Procurement and spare parts
Recommended

Professional

200

L.E. / month

  • Up to 50 devices
  • Up to 3 users
  • Reports and KPIs
  • Maintenance management
  • Procurement and spare parts

Custom

Custom

Priced to the organization’s needs

  • Unlimited devices
  • Unlimited users
  • Reports and KPIs
  • Maintenance management
  • Procurement and spare parts
Plan detailsAsk about a custom plan
Frequently asked questions

Direct answers before you start

We collected what organizations ask most when evaluating the platform. If your question is not here, send it to the team.

Ask the team

No. The platform can organize requests and assets even with a small team, or alongside external support arrangements within an agreed service scope. The team responsible for delivery remains part of your organization’s decision.

Next step

Start organizing IT operations in your organization

Register your organization, add your team and assets, then start your first support request. If you have institutional requirements, talk to the team first.

Talk to the team